How To Order
Orders and Payments can be made via
Website:-http://petitechappe.weebly.com
Telephone:-If you would like to speak to us before ordering, please use the 'Contact Us' form and request a telephone call. Please fill in your name, email, telephone number and reason for call , and we will send you our phone number.
Post:- Petit Echappé, 37 Bishopdale Drive, Rainhill, Merseyside. L35 4QQ.
Payment must be received before goods are dispatched.
Dispatch
Jewellery is crafted on a made-to-order basis. We usually dispatch within 7 days of receiving payment although at holiday times/busy periods we cannot guarantee this. If you require your order urgently please let us know and we will attempt to speed it through.
Postage and Packaging
Postal rates vary depending upon the value of an order. We offer a choice of '1st Class' and 'Signed For' postage.
Domestic rates are as follows:-
1st Class/Signed For Order Value Price
1st Class £0-£10 £2.00
Signed For £0-£10 £3.00
1st Class £10-£20 £3.00
Signed For £10-£20 £5.00
1st Class £20-£40 £5.00
Signed For £20-£40 £6.00
Signed For £40 Upwards £6.00
Returns
Damaged goods must be returned within 7 days in original (or suitably protective) packaging, quoting order number, date order was placed and date received, and article reference numbers. A replacement will be sent out. We regret we cannot be held responsible for goods, which are damaged or lost in transit to us. Customers must pay the return postage, although in circumstances where we are at fault, we will refund this. We do not offer refunds on any ‘Design Service’ products.
Measurements for Jewellery orders
A good fit is extremely important to the overall look of the product so please remember to enter your measurements in the comment box at checkout. See Measurements Guide for more information.
Substitutions
As our bead suppliers change their selections frequently, the beads displayed cannot always be guaranteed. If we are no longer able to obtain the beads shown in picture we will contact you and offer alternatives before your order is manufactured.
Orders and Payments can be made via
Website:-http://petitechappe.weebly.com
Telephone:-If you would like to speak to us before ordering, please use the 'Contact Us' form and request a telephone call. Please fill in your name, email, telephone number and reason for call , and we will send you our phone number.
Post:- Petit Echappé, 37 Bishopdale Drive, Rainhill, Merseyside. L35 4QQ.
Payment must be received before goods are dispatched.
Dispatch
Jewellery is crafted on a made-to-order basis. We usually dispatch within 7 days of receiving payment although at holiday times/busy periods we cannot guarantee this. If you require your order urgently please let us know and we will attempt to speed it through.
Postage and Packaging
Postal rates vary depending upon the value of an order. We offer a choice of '1st Class' and 'Signed For' postage.
Domestic rates are as follows:-
1st Class/Signed For Order Value Price
1st Class £0-£10 £2.00
Signed For £0-£10 £3.00
1st Class £10-£20 £3.00
Signed For £10-£20 £5.00
1st Class £20-£40 £5.00
Signed For £20-£40 £6.00
Signed For £40 Upwards £6.00
Returns
Damaged goods must be returned within 7 days in original (or suitably protective) packaging, quoting order number, date order was placed and date received, and article reference numbers. A replacement will be sent out. We regret we cannot be held responsible for goods, which are damaged or lost in transit to us. Customers must pay the return postage, although in circumstances where we are at fault, we will refund this. We do not offer refunds on any ‘Design Service’ products.
Measurements for Jewellery orders
A good fit is extremely important to the overall look of the product so please remember to enter your measurements in the comment box at checkout. See Measurements Guide for more information.
Substitutions
As our bead suppliers change their selections frequently, the beads displayed cannot always be guaranteed. If we are no longer able to obtain the beads shown in picture we will contact you and offer alternatives before your order is manufactured.